Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
RMT writes new SDSs for chemical manufacturers around the world. An RMT authored SDS is written to the highest standard and complies with the relevant legislative standards.
If you are interested in using our SDS Authoring Service, please call us on +61 (0)8 9322 1711 or contact us.
There are many SDSs from different countries. If a chemical is non-hazardous, an SDS is often not mandatory and so the importer may choose to use the international SDS to communicate additional information to the end user.
ChemAlert provides a global service and contains many local and international SDS. You can exclude SDSs from jurisdictions not relevant to you through Business Unit Preferences. Contact the ChemAlert Support team or phone +61 (0)8 9322 1711.
RMT develop and support ChemAlert and First Priority which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres in Australia, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Consumer products are those packed for and used by household or office consumers, in the same quantity as would be expected to be used in a household or for office work. Under most jurisdictions, consumer products are exempt from requiring an SDS or to be listed on a Hazardous Chemicals Register.
A Product Alert is a message from the Scientist who reviewed the Safety Data Sheet when it was added or updated on ChemAlert. Alerts are used to advise end users of potential issues with the SDS or explain significant discrepancies between the SDS and the ChemAlert Research Report.
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During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.
We also provide clients with expert advice in areas such as:
- Achieving compliance with relevant legislation;
- How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
- Dangerous Goods Segregation, signage and placarding requirements;
- Storage, handling and biological monitoring.
Some jurisdictions, like the USA do not require all hazardous ingredients to be specified for the purpose of commercial-in-confidence trade secrets. Others, like Australia, require all hazardous ingredients to be listed and include ingredients that have an exposure standard with a concentration above 1%. To protect formulas, manufacturers are permitted to specify concentration ranges instead of exact percentages. However, it is best practice to be as precise as possible.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.