
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
The 404 error is displayed whenever someone asks for a page or web link that is not available.
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If you believe you have received this message in error, please contact ChemAlert Support.
Not all manufacturers have the resources or expertise available to issue comprehensive, legislatively compliant SDS for the products they manufacture. ChemAlert Research Reports are independently researched documents which provide additional information for products used on site, ensuring that maximum knowledge is available throughout the workplace when working with potentially hazardous or dangerous chemicals.
ChemAlert Research Reports detail information which may not be available on the manufacturer's SDS such as:
- Toxicological effects resulting from acute and/or chronic exposure to the product
- Toxicity data for the individual ingredients in the product
- Environmental impacts of the product to land, marine life and the atmosphere
- Exposure standards for ingredients in the product, in line with Workplace exposure standards for airborne contaminants.
ChemAlert Research Reports also include a unique colour rating system and images of Personal Protective Equipment (PPE). These features ensure that simple and effective awareness of risks associated with a chemical product can be easily identified by all staff.
ChemAlert Research Reports are available in three standard formats:
- Summary Report: provides a brief overview of the product covering health hazards, first aid, precautions and PPE
- Extended Summary Report: Is a customisable (Business Unit Preferences) report that by default provides information such as synonyms, ingredients, health hazards, precautions, PPE, first aid, safe handling, emergency procedures, safe handling, and physical and chemical properties of the product
- Full Report: provides information for the product in accordance with the format outlined in the Code of Practice: Preparation of safety data sheets for hazardous chemicals.
When used in conjunction with the manufacturer's SDS, ChemAlert Research Reports are an excellent tool in helping to ensure that workplace risks are minimised.
Some jurisdictions, like the USA do not require all hazardous ingredients to be specified for the purpose of commercial-in-confidence trade secrets. Others, like Australia, require all hazardous ingredients to be listed and include ingredients that have an exposure standard with a concentration above 1%. To protect formulas, manufacturers are permitted to specify concentration ranges instead of exact percentages. However, it is best practice to be as precise as possible.
SDSs are assessed independently by our team of Scientists. Each product is evaluated against parameters such as chemical ingredients, product form, potential routes of exposure, toxicity and chemical properties in order to assign an appropriate colour rating to the ChemAlert report.
The following criteria is considered when identifying the colour ratings:
- Chemical ingredients
- Product form (ie. solid, liquid, or gas)
- Product use and nature of application (ie. paint, spray, brush or roller applied)
- Potential route of exposure (ie. eye, respiratory, skin absorption, ingestion)
- Inherent toxicity of chemical ingredients (ie. physiological effects – acute and chronic, carcinogenicity, mutagenicity, teratogenicity, reproductive effects – Additive and Synergistic effects are also taking into account)
- Irritancy and corrosive nature (ie. mild irritation versus corrosive damage, reversible or irreversible)
- Dose – Response (ie. concentration required to cause a toxic response – LD50; LCLo; TC50; TCLo, etc)
- Exposure Standard (ie. Time Weighted Average – TLV; STEL; IDLH)
- Chemical reactivity (ie. spontaneously explosive, radioactive, etc)
- Flammability (ie. flammable, non-flammable, combustible)
- Legislative requirements and Storage and transport requirements (ie. Poison Schedule classification, Dangerous Goods classification, Hazardous Substances classification).
A scale is adopted for each of these criteria. The information is then considered as to the level of hazard the product presents with handling.
During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.
We also provide clients with expert advice in areas such as:
- Achieving compliance with relevant legislation;
- How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
- Dangerous Goods Segregation, signage and placarding requirements;
- Storage, handling and biological monitoring.
ChemAlert has a library with hundreds of thousands of the most up-to-date manufacturer Safety Data Sheets.
Access to the full library of Safety Data Sheets (SDSs) immediately commences with the subscription license. This ensures compliance with the regulations to provide SDS access to all employees that are potentially exposed to hazardous chemicals.
If a client requires an SDS that is not already there, we can add this to the library, usually within 24 hours of request.
RMT maintains and updates this SDS library. The SDS date is displayed in red text in the ChemAlert Stock Management module. If the SDS is out of date, this is also recorded along with any known reasons.
Users can search the library to find specific SDS and their current validity.
We aim to complete each singular chemical addition request within one (1) working day. If you have several SDSs per request, it may take longer. We will let you know an estimated completion date for large requests where it may take longer than a week to complete.
For urgent request please mark your email request as ‘Urgent’, or call us on +61 (0)8 9322 1711 to speak directly to our Science team.
The ChemAlert Colour Rating system provides you with a visual indication of the hazard level a chemical represents for normal use.
- Green rated chemicals pose a Low level of hazard for normal use
- Amber rated chemicals pose a Moderate level of hazard for normal use
- Red rated chemicals pose a High level of hazard for normal use.
In ChemAlert, click on the Colour Rating to display a detailed Colour Rating Guide.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.