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Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

How do I print a report on all chemicals for my site location?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Stock > ChemAlert Stock Reports.

What environments does ChemAlert support?

ChemAlert SaaS is supported based on web browser type rather than specific client operating environment.

Web browsers:

Chrome
Firefox
Safari
Microsoft Edge

What is a Product Alert?

A Product Alert is a message from the Scientist who reviewed the Safety Data Sheet when it was added or updated on ChemAlert. Alerts are used to advise end users of potential issues with the SDS or explain significant discrepancies between the SDS and the ChemAlert Research Report.

Do I have to disclose all ingredients on my SDS?

Some jurisdictions, like the USA do not require all hazardous ingredients to be specified for the purpose of commercial-in-confidence trade secrets. Others, like Australia, require all hazardous ingredients to be listed and include ingredients that have an exposure standard with a concentration above 1%. To protect formulas, manufacturers are permitted to specify concentration ranges instead of exact percentages. However, it is best practice to be as precise as possible.

How do I batch print SDS reports for my site?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.

Does my RMT-authored SDS get automatically added to the ChemAlert Library?

Yes, it is automatically added – unless you request otherwise – meaning your clients with ChemAlert access can immediately see it.

How can I create a new SDS?

RMT writes new SDSs for chemical manufacturers around the world. An RMT authored SDS is written to the highest standard and complies with the relevant legislative standards.

If you are interested in using our SDS Authoring Service, please call us on +61 (0)8 9322 1711 or contact us.

What is a ChemAlert Research Report?

Not all manufacturers have the resources or expertise available to issue comprehensive, legislatively compliant SDS for the products they manufacture. ChemAlert Research Reports are independently researched documents which provide additional information for products used on site, ensuring that maximum knowledge is available throughout the workplace when working with potentially hazardous or dangerous chemicals.

ChemAlert Research Reports detail information which may not be available on the manufacturer's SDS such as:

Toxicological effects resulting from acute and/or chronic exposure to the product
Toxicity data for the individual ingredients in the product
Environmental impacts of the product to land, marine life and the atmosphere
Exposure standards for ingredients in the product, in line with Workplace exposure standards for airborne contaminants.

ChemAlert Research Reports also include a unique colour rating system and images of Personal Protective Equipment (PPE). These features ensure that simple and effective awareness of risks associated with a chemical product can be easily identified by all staff.

ChemAlert Research Reports are available in three standard formats:

Summary Report: provides a brief overview of the product covering health hazards, first aid, precautions and PPE
Extended Summary Report: Is a customisable (Business Unit Preferences) report that by default provides information such as synonyms, ingredients, health hazards, precautions, PPE, first aid, safe handling, emergency procedures, safe handling, and physical and chemical properties of the product
Full Report: provides information for the product in accordance with the format outlined in the Code of Practice: Preparation of safety data sheets for hazardous chemicals.

When used in conjunction with the manufacturer's SDS, ChemAlert Research Reports are an excellent tool in helping to ensure that workplace risks are minimised.

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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.

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