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About

Who We Serve

By Industry

Aerospace and Defence

What We Do

Solutions

Services

GHS Compliant Chemical Labelling

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GHS Compliant Chemical Labelling

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Chemical Safety Audits

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Chemical Safety Audits

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Training

Resources

A valuable source for your continued learning, latest updates and cross-industry thinking.

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Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

How long will it take to add my product?

We aim to complete each singular chemical addition request within one (1) working day. If you have several SDSs per request, it may take longer. We will let you know an estimated completion date for large requests where it may take longer than a week to complete.

For urgent request please mark your email request as ‘Urgent’, or call us on +61 (0)8 9322 1711 to speak directly to our Science team.

Do I have to provide my SDS to a third-party service?

No. You are not required to provide your SDS to anyone other than your customers upon request. We provide the information to anyone who asks as a marketing benefit and as a way to reduce your client's total cost of ownership for acquiring and maintaining the product/s you are providing.

What is ChemAlert Scientific Support?

During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.

We also provide clients with expert advice in areas such as:

Achieving compliance with relevant legislation;
How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
Dangerous Goods Segregation, signage and placarding requirements;
Storage, handling and biological monitoring.

Why can't I download batch reports?

The files are likely being blocked by the web browser and the web browser may need to be configured to allow the multiple downloads.

How much does it cost to add a product to ChemAlert?

As part of your ChemAlert subscription you receive a defined number of free new Research Report additions per year. To check how many of free additions you have left and any fees thereafter applicable, please contact your Account Manager, ChemAlert Support or phone +61 (0)8 9322 1711.

What is the ChemAlert library?

ChemAlert has a library with hundreds of thousands of the most up-to-date manufacturer Safety Data Sheets.

Access to the full library of Safety Data Sheets (SDSs) immediately commences with the subscription license. This ensures compliance with the regulations to provide SDS access to all employees that are potentially exposed to hazardous chemicals.

If a client requires an SDS that is not already there, we can add this to the library, usually within 24 hours of request.

RMT maintains and updates this SDS library. The SDS date is displayed in red text in the ChemAlert Stock Management module. If the SDS is out of date, this is also recorded along with any known reasons.

Users can search the library to find specific SDS and their current validity.

What makes an SDS compliant?

The manufacturer or distributor of a hazardous chemical must prepare a Safety Data Sheet for any hazardous chemical to be supplied to a workplace. A substance is considered hazardous if it meets one of the following criteria:

Has been classified as a hazardous substance by the manufacturer or importer in accordance with regional requirements.
Is classified as hazardous according to the criteria of the Globally Harmonised System of Classification and Labelling of Chemicals (GHS).

Only SDSs prepared according to the GHS will be accepted in many jurisdictions and regions.

Why are there international and local SDSs in ChemAlert?

There are many SDSs from different countries. If a chemical is non-hazardous, an SDS is often not mandatory and so the importer may choose to use the international SDS to communicate additional information to the end user.

ChemAlert provides a global service and contains many local and international SDS. You can exclude SDSs from jurisdictions not relevant to you through Business Unit Preferences. Contact the ChemAlert Support team or phone +61 (0)8 9322 1711.

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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.