
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.
Yes. A notification of an update to an SDS or a significant product classification change will be displayed on your ChemAlert homescreen. You can also receive a notification email of any changes.
You can modify your Interest Profile rules for notifications through the User Preferences page or via the Stock Location Properties page.
Not all manufacturers have the resources or expertise available to issue comprehensive, legislatively compliant SDS for the products they manufacture. ChemAlert Research Reports are independently researched documents which provide additional information for products used on site, ensuring that maximum knowledge is available throughout the workplace when working with potentially hazardous or dangerous chemicals.
ChemAlert Research Reports detail information which may not be available on the manufacturer's SDS such as:
- Toxicological effects resulting from acute and/or chronic exposure to the product
- Toxicity data for the individual ingredients in the product
- Environmental impacts of the product to land, marine life and the atmosphere
- Exposure standards for ingredients in the product, in line with Workplace exposure standards for airborne contaminants.
ChemAlert Research Reports also include a unique colour rating system and images of Personal Protective Equipment (PPE). These features ensure that simple and effective awareness of risks associated with a chemical product can be easily identified by all staff.
ChemAlert Research Reports are available in three standard formats:
- Summary Report: provides a brief overview of the product covering health hazards, first aid, precautions and PPE
- Extended Summary Report: Is a customisable (Business Unit Preferences) report that by default provides information such as synonyms, ingredients, health hazards, precautions, PPE, first aid, safe handling, emergency procedures, safe handling, and physical and chemical properties of the product
- Full Report: provides information for the product in accordance with the format outlined in the Code of Practice: Preparation of safety data sheets for hazardous chemicals.
When used in conjunction with the manufacturer's SDS, ChemAlert Research Reports are an excellent tool in helping to ensure that workplace risks are minimised.
To minimise the inaccuracy of manufacturer's SDSs, RMT undertakes a rigorous process of validation against recognised national and international reference sources.
Each and every SDS is reviewed by a qualified RMT Scientific Services Advisor prior to inclusion in the ChemAlert Library.
As part of your ChemAlert subscription you receive a defined number of free new Research Report additions per year. To check how many of free additions you have left and any fees thereafter applicable, please contact your Account Manager, ChemAlert Support or phone +61 (0)8 9322 1711.
The 404 error is displayed whenever someone asks for a page or web link that is not available.
Common Resolutions Options:
- Check that your Internet is working (http://ismyinternetworking.com/);
- Check that your ChemAlert web address/web link/URL is correct;
- Add a forward trailing slash ‘/’ at the end of the web address e.g. https://chemalert.rmt.com.au/yourcompanyname/.
If you believe you have received this message in error, please contact ChemAlert Support.
When adding items to the Stock Register, the ChemAlert system automatically allocates a unique stock number. If you have a stock number you would prefer to use, you can choose to use this number when adding to the product, or by changing the details of the product through the Stock Register Item Properties screen.
In the Stock Register:
- Click on the product to open the Stock Register Item Properties screen
- Replace the Stock Number allocated with your site-specific stock or part number
- Click OK to save the change and return to the Stock Register Products window
- The change is saved immediately and shown in the Stock list.
We aim to complete each singular chemical addition request within one (1) working day. If you have several SDSs per request, it may take longer. We will let you know an estimated completion date for large requests where it may take longer than a week to complete.
For urgent request please mark your email request as ‘Urgent’, or call us on +61 (0)8 9322 1711 to speak directly to our Science team.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.