RMT Support | Raise a Ticket

Support

English (United States)

Select Language

English (Australian)

English (United States)

Company

Learn

Platforms

Protect What Matters Most

Perth

11:07AM

Singapore

11:07AM

California

6:37PM

→

Home

Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

What environments does ChemAlert support?

ChemAlert SaaS is supported based on web browser type rather than specific client operating environment.

Web browsers:

Chrome
Firefox
Safari
Microsoft Edge

Do I need to use the SDS from my supplier?

You are required to have the SDS for the specific product you use. The supplier details on the SDS should match the supplier details on the label of the product.

A ChemAlert report does not replace an SDS, it is an independent verification which is vital given the known error rate of SDS content:

Instant visual indicators such as colour ratings, PPE icons, pictograms and DG diamonds
Standardised formatting
Translations into other languages
Customisability to include sections that are important to you
Additional product research by a team of qualified Scientists.

Does my RMT-authored SDS get automatically added to the ChemAlert Library?

Yes, it is automatically added – unless you request otherwise – meaning your clients with ChemAlert access can immediately see it.

How is first aid information allocated to ChemAlert reports?

The first aid information displayed on the majority of ChemAlert Research Reports is taken from the “Standard Statements” guide, Part 1 of Appendix E of the SUSMP. Click here to view the latest Poison Standard.

Certain chemicals require specific first aid advice. The toxicological properties, health effects and subsequent first aid treatment of these chemicals are researched using scientific, peer reviewed sources such as:

RTECS – Registry of Toxic Effects of Chemical Substances, compiled by the National Institute for Occupational Safety and Health of the U.S. Department of Health and Human Services;
HSDB – Hazardous Substances Data Bank, compiled by the National Library of Medicine, an agency of the U.S. Department of Health and Human Services. Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
Martindale – The Complete Drug Reference – Monographs, prepared by the editorial staff of the Royal Pharmaceutical Society of Great Britain.

An example of a chemical which requires specific first aid instructions is hydrofluoric acid. Due to the nature of this chemical, there are very specific first aid instructions which must be adhered to in the event of an accident.

How can I create a new SDS?

RMT writes new SDSs for chemical manufacturers around the world. An RMT authored SDS is written to the highest standard and complies with the relevant legislative standards.

If you are interested in using our SDS Authoring Service, please call us on +61 (0)8 9322 1711 or contact us.

What is the ChemAlert library?

ChemAlert has a library with hundreds of thousands of the most up-to-date manufacturer Safety Data Sheets.

Access to the full library of Safety Data Sheets (SDSs) immediately commences with the subscription license. This ensures compliance with the regulations to provide SDS access to all employees that are potentially exposed to hazardous chemicals.

If a client requires an SDS that is not already there, we can add this to the library, usually within 24 hours of request.

RMT maintains and updates this SDS library. The SDS date is displayed in red text in the ChemAlert Stock Management module. If the SDS is out of date, this is also recorded along with any known reasons.

Users can search the library to find specific SDS and their current validity.

Why am I getting a 403 Forbidden Error message?

The Error 403 is displayed when your access is forbidden to ChemAlert. ChemAlert is secured on the internet using an external IP address and/or username and password.

403 error messages are commonly displayed when your external IP address(es) have changed or have not been added to your Managed Access List.

Common Resolutions Options:

Check that your internet is working (http://ismyinternetworking.com/);
Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
If you believe you have received this message in error please contact ChemAlert Support.

How do I print a report on all chemicals for my site location?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Stock > ChemAlert Stock Reports.

View All →

Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.

First Name

Last Name

Email Address

Phone

Company

Job Title

Attach a File (MAX SIZE 10MB)

Upload File

Max file size 10MB.

Uploading...

fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

Support Type

Select...

Item

Platform

Select...

Item

Message

Submission received.

Oops! Something went wrong while submitting the form.