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Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

What makes an SDS compliant?

The manufacturer or distributor of a hazardous chemical must prepare a Safety Data Sheet for any hazardous chemical to be supplied to a workplace. A substance is considered hazardous if it meets one of the following criteria:

Has been classified as a hazardous substance by the manufacturer or importer in accordance with regional requirements.
Is classified as hazardous according to the criteria of the Globally Harmonised System of Classification and Labelling of Chemicals (GHS).

Only SDSs prepared according to the GHS will be accepted in many jurisdictions and regions.

How do I print a report on all chemicals for my site location?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Stock > ChemAlert Stock Reports.

How do I setup user access?

ChemAlert access is maintained by Site Administrators in your company. Instructions are available in ChemAlert Help > ChemAlert Admin > Adding New Users to ChemAlert and ChemAlert Groups.

How do I batch print SDS reports for my site?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.

What do the ChemAlert Colour Ratings mean?

The ChemAlert Colour Rating system provides you with a visual indication of the hazard level a chemical represents for normal use.

Green rated chemicals pose a Low level of hazard for normal use
Amber rated chemicals pose a Moderate level of hazard for normal use
Red rated chemicals pose a High level of hazard for normal use.

In ChemAlert, click on the Colour Rating to display a detailed Colour Rating Guide.

What is the ChemAlert library?

ChemAlert has a library with hundreds of thousands of the most up-to-date manufacturer Safety Data Sheets.

Access to the full library of Safety Data Sheets (SDSs) immediately commences with the subscription license. This ensures compliance with the regulations to provide SDS access to all employees that are potentially exposed to hazardous chemicals.

If a client requires an SDS that is not already there, we can add this to the library, usually within 24 hours of request.

RMT maintains and updates this SDS library. The SDS date is displayed in red text in the ChemAlert Stock Management module. If the SDS is out of date, this is also recorded along with any known reasons.

Users can search the library to find specific SDS and their current validity.

How is first aid information allocated to ChemAlert reports?

The first aid information displayed on the majority of ChemAlert Research Reports is taken from the “Standard Statements” guide, Part 1 of Appendix E of the SUSMP. Click here to view the latest Poison Standard.

Certain chemicals require specific first aid advice. The toxicological properties, health effects and subsequent first aid treatment of these chemicals are researched using scientific, peer reviewed sources such as:

RTECS – Registry of Toxic Effects of Chemical Substances, compiled by the National Institute for Occupational Safety and Health of the U.S. Department of Health and Human Services;
HSDB – Hazardous Substances Data Bank, compiled by the National Library of Medicine, an agency of the U.S. Department of Health and Human Services. Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
Martindale – The Complete Drug Reference – Monographs, prepared by the editorial staff of the Royal Pharmaceutical Society of Great Britain.

An example of a chemical which requires specific first aid instructions is hydrofluoric acid. Due to the nature of this chemical, there are very specific first aid instructions which must be adhered to in the event of an accident.

How do I add a product to ChemAlert?

To add a new chemical product to the ChemAlert Library, simply email the manufacturer's SDS through to ChemAlert Support. You will receive an automated email with a ticket number to quote if you have any queries regarding the request. Alternatively, you can submit the SDS via ChemAlert's Request module. For more information on how to do this, please contact our Support team on +61 (0)8 9322 1711. Many organisations have internal procedures in place for the approval of new chemicals. Check internally with a supervisor or health and safety team to ensure you comply with your organisational processes.

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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.

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