General Support Services USA

Support

English (United States)

Select Language

English (Australian)

English (United States)

Company

Learn

Platforms

Protect What Matters Most

Perth

11:07AM

Singapore

11:07AM

California

6:37PM

→

Home

Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

How much does it cost to add a product to ChemAlert?

As part of your ChemAlert subscription you receive a defined number of free new Research Report additions per year. To check how many of free additions you have left and any fees thereafter applicable, please contact your Account Manager, ChemAlert Support or phone +61 (0)8 9322 1711.

What does Obsolete and Discontinued mean?

Product Obsolete: This means that the product is no longer manufactured, supplied, or distributed. For any product remaining on site, it is then acceptable to use the latest available SDS. If the product is brought back into circulation by the manufacturer, RMT will review the product's status on ChemAlert.

SDS Discontinued: This means the product is no longer classified as hazardous and the manufacturer is no longer supporting an SDS for the product.

Discontinued: This means that RMT is not currently maintaining the SDS, typically because despite repeated requests, we are unable to source an updated SDS for the product. An Alert will exist for the product outlining the reason(s) why it has been discontinued.

How do I add site-specific stock or part numbers to products in ChemAlert?

When adding items to the Stock Register, the ChemAlert system automatically allocates a unique stock number. If you have a stock number you would prefer to use, you can choose to use this number when adding to the product, or by changing the details of the product through the Stock Register Item Properties screen.

In the Stock Register:

Click on the product to open the Stock Register Item Properties screen
Replace the Stock Number allocated with your site-specific stock or part number
Click OK to save the change and return to the Stock Register Products window
The change is saved immediately and shown in the Stock list.

What is ChemAlert's SDS updating procedure?

Once an SDS is in the ChemAlert Library, RMT will take all reasonable measures to ensure that its currency is maintained. Each updated SDS is reviewed and validated by our qualified scientific team. There are five ways we ensure the ChemAlert Library is the most current and up to date library of Safety Data Sheets in market:

We automate the acquisition of updated Safety Data Sheets (SDSs) from the suppliers that publish them on their website.
Any SDS nearing five years since last review is identified, and our dedicated team of SDS Administrators will then attempt to source an updated SDS directly from the manufacturer by email or phone. If the manufacturer does not yet have an update, they will be asked to proactively notify RMT when it is available.
We have a strong relationship with many suppliers who proactively send us their Safety Data Sheets (SDSs) and value the independent review of our RMT scientists perform, advising them on improvements to the Safety Data Sheet.
We author SDSs on behalf of thousands of manufacturers and in the process of updating their SDS documents, ChemAlert users get instant updates.
Client feedback. If you receive an SDS that is more current than the one on ChemAlert, please forward it to our Support team by email or through the UPLOAD functionality in ChemAlert on the Product Details screen (Reports/Labels > Manufacturer SDS > Enquiry)

Why should I include my SDS in the ChemAlert Library?

There are multiple good reasons why you should actively seek to include your own SDSs in the ChemAlert Library:

Each SDS added to the library is verified by our in-house team of scientists. Any areas of concern are communicated back to you so you can improve your SDS.
ChemAlert services the largest clients in all industry sectors. All of these clients require your SDS to be present in the Library before you can supply to them.
Having your SDS present serves as a marketing opportunity when clients search for products.

How long will it take to add my product?

We aim to complete each singular chemical addition request within one (1) working day. If you have several SDSs per request, it may take longer. We will let you know an estimated completion date for large requests where it may take longer than a week to complete.

For urgent request please mark your email request as ‘Urgent’, or call us on +61 (0)8 9322 1711 to speak directly to our Science team.

Do I have to provide my SDS to a third-party service?

No. You are not required to provide your SDS to anyone other than your customers upon request. We provide the information to anyone who asks as a marketing benefit and as a way to reduce your client's total cost of ownership for acquiring and maintaining the product/s you are providing.

What do the ChemAlert Colour Ratings mean?

The ChemAlert Colour Rating system provides you with a visual indication of the hazard level a chemical represents for normal use.

Green rated chemicals pose a Low level of hazard for normal use
Amber rated chemicals pose a Moderate level of hazard for normal use
Red rated chemicals pose a High level of hazard for normal use.

In ChemAlert, click on the Colour Rating to display a detailed Colour Rating Guide.

View All →

Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.

First Name

Last Name

Email Address

Phone

Company

Job Title

Attach a File (MAX SIZE 10MB)

Upload File

Max file size 10MB.

Uploading...

fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

Support Type

Select...

Item

Platform

Select...

Item

Message

Submission received.

Oops! Something went wrong while submitting the form.