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About

Who We Serve

By Industry

Aerospace and Defence

What We Do

ChemAlert

Chemical Management Software

SDS Authoring & Software

GHS Compliant Labelling

Chemical Safety Audits

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First Priority

Risk Management Software

Overview

Features

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Critical Insight

Cyber Threat Software

Resources

A valuable source for your continued learning, latest updates and cross-industry thinking.

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Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

What does Obsolete and Discontinued mean?

Product Obsolete: This means that the product is no longer manufactured, supplied, or distributed. For any product remaining on site, it is then acceptable to use the latest available SDS. If the product is brought back into circulation by the manufacturer, RMT will review the product's status on ChemAlert.

SDS Discontinued: This means the product is no longer classified as hazardous and the manufacturer is no longer supporting an SDS for the product.

Discontinued: This means that RMT is not currently maintaining the SDS, typically because despite repeated requests, we are unable to source an updated SDS for the product. An Alert will exist for the product outlining the reason(s) why it has been discontinued.

Do I have to disclose all ingredients on my SDS?

Some jurisdictions, like the USA do not require all hazardous ingredients to be specified for the purpose of commercial-in-confidence trade secrets. Others, like Australia, require all hazardous ingredients to be listed and include ingredients that have an exposure standard with a concentration above 1%. To protect formulas, manufacturers are permitted to specify concentration ranges instead of exact percentages. However, it is best practice to be as precise as possible.

Why am I getting a 403 Forbidden Error message?

The Error 403 is displayed when your access is forbidden to ChemAlert. ChemAlert is secured on the internet using an external IP address and/or username and password.

403 error messages are commonly displayed when your external IP address(es) have changed or have not been added to your Managed Access List.

Common Resolutions Options:

Check that your internet is working (http://ismyinternetworking.com/);
Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
If you believe you have received this message in error please contact ChemAlert Support.

How do I print a report on all chemicals for my site location?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Stock > ChemAlert Stock Reports.

How do I add a product to ChemAlert?

To add a new chemical product to the ChemAlert Library, simply email the manufacturer's SDS through to ChemAlert Support. You will receive an automated email with a ticket number to quote if you have any queries regarding the request. Alternatively, you can submit the SDS via ChemAlert's Request module. For more information on how to do this, please contact our Support team on +61 (0)8 9322 1711. Many organisations have internal procedures in place for the approval of new chemicals. Check internally with a supervisor or health and safety team to ensure you comply with your organisational processes.

Why are there international and local SDSs in ChemAlert?

There are many SDSs from different countries. If a chemical is non-hazardous, an SDS is often not mandatory and so the importer may choose to use the international SDS to communicate additional information to the end user.

ChemAlert provides a global service and contains many local and international SDS. You can exclude SDSs from jurisdictions not relevant to you through Business Unit Preferences. Contact the ChemAlert Support team or phone +61 (0)8 9322 1711.

Why am I getting a 404 Page Not Found message?

The 404 error is displayed whenever someone asks for a page or web link that is not available.

Common Resolutions Options:

Check that your Internet is working (http://ismyinternetworking.com/);
Check that your ChemAlert web address/web link/URL is correct;
Add a forward trailing slash ‘/’ at the end of the web address e.g. https://chemalert.rmt.com.au/yourcompanyname/.

If you believe you have received this message in error, please contact ChemAlert Support.

How are the ChemAlert Colour Ratings determined?

SDSs are assessed independently by our team of Scientists. Each product is evaluated against parameters such as chemical ingredients, product form, potential routes of exposure, toxicity and chemical properties in order to assign an appropriate colour rating to the ChemAlert report.

The following criteria is considered when identifying the colour ratings:

Chemical ingredients
Product form (ie. solid, liquid, or gas)
Product use and nature of application (ie. paint, spray, brush or roller applied)
Potential route of exposure (ie. eye, respiratory, skin absorption, ingestion)
Inherent toxicity of chemical ingredients (ie. physiological effects – acute and chronic, carcinogenicity, mutagenicity, teratogenicity, reproductive effects – Additive and Synergistic effects are also taking into account)
Irritancy and corrosive nature (ie. mild irritation versus corrosive damage, reversible or irreversible)
Dose – Response (ie. concentration required to cause a toxic response – LD50; LCLo; TC50; TCLo, etc)
Exposure Standard (ie. Time Weighted Average – TLV; STEL; IDLH)
Chemical reactivity (ie. spontaneously explosive, radioactive, etc)
Flammability (ie. flammable, non-flammable, combustible)
Legislative requirements and Storage and transport requirements (ie. Poison Schedule classification, Dangerous Goods classification, Hazardous Substances classification).

A scale is adopted for each of these criteria. The information is then considered as to the level of hazard the product presents with handling.

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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.