RMT Support | Raise a Ticket

Support

English (Australian)

Select Language

English (Australian)

English (United States)

Company

Learn

Platforms

Protect What Matters Most

Perth

11:07AM

Singapore

11:07AM

California

6:37PM

→

Home

Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

What if I've forgotten my username and password?

Your organisation’s ChemAlert administrator can assist with resetting the password. For SaaS proxy login, the ChemAlert Support team can assist with providing or resetting the credentials.

How do I batch print SDS reports for my site?

Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.

How is first aid information allocated to ChemAlert reports?

The first aid information displayed on the majority of ChemAlert Research Reports is taken from the “Standard Statements” guide, Part 1 of Appendix E of the SUSMP. Click here to view the latest Poison Standard.

Certain chemicals require specific first aid advice. The toxicological properties, health effects and subsequent first aid treatment of these chemicals are researched using scientific, peer reviewed sources such as:

RTECS – Registry of Toxic Effects of Chemical Substances, compiled by the National Institute for Occupational Safety and Health of the U.S. Department of Health and Human Services;
HSDB – Hazardous Substances Data Bank, compiled by the National Library of Medicine, an agency of the U.S. Department of Health and Human Services. Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
Martindale – The Complete Drug Reference – Monographs, prepared by the editorial staff of the Royal Pharmaceutical Society of Great Britain.

An example of a chemical which requires specific first aid instructions is hydrofluoric acid. Due to the nature of this chemical, there are very specific first aid instructions which must be adhered to in the event of an accident.

How can I create a new SDS?

RMT writes new SDSs for chemical manufacturers around the world. An RMT authored SDS is written to the highest standard and complies with the relevant legislative standards.

If you are interested in using our SDS Authoring Service, please call us on +61 (0)8 9322 1711 or contact us.

What is the scope of SaaS services?

Trained in-house IT experts to support the application. 24/7/365 monitoring to maximise uptime. We perform the release installs and upgrades. We take on server hardware purchases, upgrades and maintenance. We ensure database and application maintenance is proactive. We focus on your security. We plan and test for disaster recovery and failover and we are on-hand during Technical Support Hours if you have a question or an issue.

How much does it cost to add a product to ChemAlert?

As part of your ChemAlert subscription you receive a defined number of free new Research Report additions per year. To check how many of free additions you have left and any fees thereafter applicable, please contact your Account Manager, ChemAlert Support or phone +61 (0)8 9322 1711.

What is ChemAlert's SDS updating procedure?

Once an SDS is in the ChemAlert Library, RMT will take all reasonable measures to ensure that its currency is maintained. Each updated SDS is reviewed and validated by our qualified scientific team. There are five ways we ensure the ChemAlert Library is the most current and up to date library of Safety Data Sheets in market:

We automate the acquisition of updated Safety Data Sheets (SDSs) from the suppliers that publish them on their website.
Any SDS nearing five years since last review is identified, and our dedicated team of SDS Administrators will then attempt to source an updated SDS directly from the manufacturer by email or phone. If the manufacturer does not yet have an update, they will be asked to proactively notify RMT when it is available.
We have a strong relationship with many suppliers who proactively send us their Safety Data Sheets (SDSs) and value the independent review of our RMT scientists perform, advising them on improvements to the Safety Data Sheet.
We author SDSs on behalf of thousands of manufacturers and in the process of updating their SDS documents, ChemAlert users get instant updates.
Client feedback. If you receive an SDS that is more current than the one on ChemAlert, please forward it to our Support team by email or through the UPLOAD functionality in ChemAlert on the Product Details screen (Reports/Labels > Manufacturer SDS > Enquiry)

How are the ChemAlert Colour Ratings determined?

SDSs are assessed independently by our team of Scientists. Each product is evaluated against parameters such as chemical ingredients, product form, potential routes of exposure, toxicity and chemical properties in order to assign an appropriate colour rating to the ChemAlert report.

The following criteria is considered when identifying the colour ratings:

Chemical ingredients
Product form (ie. solid, liquid, or gas)
Product use and nature of application (ie. paint, spray, brush or roller applied)
Potential route of exposure (ie. eye, respiratory, skin absorption, ingestion)
Inherent toxicity of chemical ingredients (ie. physiological effects – acute and chronic, carcinogenicity, mutagenicity, teratogenicity, reproductive effects – Additive and Synergistic effects are also taking into account)
Irritancy and corrosive nature (ie. mild irritation versus corrosive damage, reversible or irreversible)
Dose – Response (ie. concentration required to cause a toxic response – LD50; LCLo; TC50; TCLo, etc)
Exposure Standard (ie. Time Weighted Average – TLV; STEL; IDLH)
Chemical reactivity (ie. spontaneously explosive, radioactive, etc)
Flammability (ie. flammable, non-flammable, combustible)
Legislative requirements and Storage and transport requirements (ie. Poison Schedule classification, Dangerous Goods classification, Hazardous Substances classification).

A scale is adopted for each of these criteria. The information is then considered as to the level of hazard the product presents with handling.

View All →

Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.

First Name

Last Name

Email Address

Phone

Company

Job Title

Attach a File (MAX SIZE 10MB)

Upload File

Max file size 10MB.

Uploading...

fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

Support Type

Select...

Item

Platform

Select...

Item

Message

Submission received.

Oops! Something went wrong while submitting the form.