
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
Product Obsolete: This means that the product is no longer manufactured, supplied, or distributed. For any product remaining on site, it is then acceptable to use the latest available SDS. If the product is brought back into circulation by the manufacturer, RMT will review the product's status on ChemAlert.
SDS Discontinued: This means the product is no longer classified as hazardous and the manufacturer is no longer supporting an SDS for the product.
Discontinued: This means that RMT is not currently maintaining the SDS, typically because despite repeated requests, we are unable to source an updated SDS for the product. An Alert will exist for the product outlining the reason(s) why it has been discontinued.
Consumer products are those packed for and used by household or office consumers, in the same quantity as would be expected to be used in a household or for office work. Under most jurisdictions, consumer products are exempt from requiring an SDS or to be listed on a Hazardous Chemicals Register.
ChemAlert SaaS is supported based on web browser type rather than specific client operating environment.
Web browsers:
- Chrome
- Firefox
- Safari
- Microsoft Edge
The first aid information displayed on the majority of ChemAlert Research Reports is taken from the “Standard Statements” guide, Part 1 of Appendix E of the SUSMP. Click here to view the latest Poison Standard.
Certain chemicals require specific first aid advice. The toxicological properties, health effects and subsequent first aid treatment of these chemicals are researched using scientific, peer reviewed sources such as:
- RTECS – Registry of Toxic Effects of Chemical Substances, compiled by the National Institute for Occupational Safety and Health of the U.S. Department of Health and Human Services;
- HSDB – Hazardous Substances Data Bank, compiled by the National Library of Medicine, an agency of the U.S. Department of Health and Human Services. Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
- Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
- Martindale – The Complete Drug Reference – Monographs, prepared by the editorial staff of the Royal Pharmaceutical Society of Great Britain.
An example of a chemical which requires specific first aid instructions is hydrofluoric acid. Due to the nature of this chemical, there are very specific first aid instructions which must be adhered to in the event of an accident.
Once an SDS is in the ChemAlert Library, RMT will take all reasonable measures to ensure that its currency is maintained. Each updated SDS is reviewed and validated by our qualified scientific team. There are five ways we ensure the ChemAlert Library is the most current and up to date library of Safety Data Sheets in market:
- We automate the acquisition of updated Safety Data Sheets (SDSs) from the suppliers that publish them on their website.
- Any SDS nearing five years since last review is identified, and our dedicated team of SDS Administrators will then attempt to source an updated SDS directly from the manufacturer by email or phone. If the manufacturer does not yet have an update, they will be asked to proactively notify RMT when it is available.
- We have a strong relationship with many suppliers who proactively send us their Safety Data Sheets (SDSs) and value the independent review of our RMT scientists perform, advising them on improvements to the Safety Data Sheet.
- We author SDSs on behalf of thousands of manufacturers and in the process of updating their SDS documents, ChemAlert users get instant updates.
- Client feedback. If you receive an SDS that is more current than the one on ChemAlert, please forward it to our Support team by email or through the UPLOAD functionality in ChemAlert on the Product Details screen (Reports/Labels > Manufacturer SDS > Enquiry)
The Error 403 is displayed when your access is forbidden to ChemAlert. ChemAlert is secured on the internet using an external IP address and/or username and password.
403 error messages are commonly displayed when your external IP address(es) have changed or have not been added to your Managed Access List.
Common Resolutions Options:
- Check that your internet is working (http://ismyinternetworking.com/);
- Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
- If you believe you have received this message in error please contact ChemAlert Support.
During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.
We also provide clients with expert advice in areas such as:
- Achieving compliance with relevant legislation;
- How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
- Dangerous Goods Segregation, signage and placarding requirements;
- Storage, handling and biological monitoring.
Not all manufacturers have the resources or expertise available to issue comprehensive, legislatively compliant SDS for the products they manufacture. ChemAlert Research Reports are independently researched documents which provide additional information for products used on site, ensuring that maximum knowledge is available throughout the workplace when working with potentially hazardous or dangerous chemicals.
ChemAlert Research Reports detail information which may not be available on the manufacturer's SDS such as:
- Toxicological effects resulting from acute and/or chronic exposure to the product
- Toxicity data for the individual ingredients in the product
- Environmental impacts of the product to land, marine life and the atmosphere
- Exposure standards for ingredients in the product, in line with Workplace exposure standards for airborne contaminants.
ChemAlert Research Reports also include a unique colour rating system and images of Personal Protective Equipment (PPE). These features ensure that simple and effective awareness of risks associated with a chemical product can be easily identified by all staff.
ChemAlert Research Reports are available in three standard formats:
- Summary Report: provides a brief overview of the product covering health hazards, first aid, precautions and PPE
- Extended Summary Report: Is a customisable (Business Unit Preferences) report that by default provides information such as synonyms, ingredients, health hazards, precautions, PPE, first aid, safe handling, emergency procedures, safe handling, and physical and chemical properties of the product
- Full Report: provides information for the product in accordance with the format outlined in the Code of Practice: Preparation of safety data sheets for hazardous chemicals.
When used in conjunction with the manufacturer's SDS, ChemAlert Research Reports are an excellent tool in helping to ensure that workplace risks are minimised.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.