When needed, the technical support is exceptional.
Bill Aarninkof
Human Resources Health Specialist at Norske Skog

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SaaS Cloud

RMT develop and support ChemAlert, First Priority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities.

RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability.  We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Trained in-house IT experts to support the application

24/7/365 application monitoring to maximise uptime. We perform the release installs and upgrades. We take on server hardware purchases, upgrades and maintenance.  We ensure database and application maintenance is proactive. We focus on your security. We plan and test for disaster recovery and failover and we are on-hand during Technical Support Hours if you have a question or an issue.

ChemAlert Scientific Support

During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.

We also provide clients with expert advice in areas such as:

  • Achieving compliance with relevant legislation;
  • How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
  • Dangerous Goods Segregation, signage and placarding requirements;
  • Storage, handling and biological monitoring.

 

Troubleshooting & Technical Questions