Support

When needed, the technical support is exceptional.

Bill Aarninkof

Human Resources Health Specialist at Norske Skog

Need assistance?

Please raise a ticket by filling out the contact form. Please make sure to provide as much information as possible.

Support Ticket

Contact form for our Support Team

SaaS Cloud

RMT develop and support ChemAlert, First Priority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities.

RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Trained in-house IT experts to support the application

24/7/365 application monitoring to maximise uptime. We perform the release installs and upgrades. We take on server hardware purchases, upgrades and maintenance. We ensure database and application maintenance is proactive. We focus on your security. We plan and test for disaster recovery and failover and we are on-hand during Technical Support Hours if you have a question or an issue.

ChemAlert Scientific Support

During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.

We also provide clients with expert advice in areas such as:

Achieving compliance with relevant legislation;
How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
Dangerous Goods Segregation, signage and placarding requirements;
Storage, handling and biological monitoring.

Troubleshooting & Technical Questions

What environments does ChemAlert support?

ChemAlert SaaS is supported based on web browser type rather than specific client operating environment.

Web browsers:
- Chrome
- Firefox
- Safari
- Microsoft Edge
- Internet Explorer 11*.
  *ChemAlert 5.0 is the last version to support any release of Internet Explorer.
Why am I getting a 401 Unauthorised Error message?

The 401 authorization required or unauthorized error means that access cannot be granted to ChemAlert until you first log on with a valid username and password.

Common Resolutions Options:
- Check that your internet is working (http://ismyinternetworking.com/)
- Username and password security is case-sensitive, therefore please verify the credentials entered are correct
- Verify the ChemAlert web address/web link/URL that you are accessing is correct: https://chemalert.rmt.com.au/yourcompanyname/
- If you were previously able to access ChemAlert without requiring a username and password then it is likely that your IP address has changed. Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
If you believe you have received this message in error please contact ChemAlert Support.
Why am I getting a 403 Forbidden Error message?

The Error 403 is displayed when your access is forbidden to ChemAlert. ChemAlert is secured on the internet using an external IP address and/or username and password.

403 error messages are commonly displayed when your external IP address(es) have changed or have not been added to your Managed Access List.

Common Resolutions Options:
- Check that your internet is working (http://ismyinternetworking.com/);
- Contact your local IT team or your company’s ChemAlert business owner to confirm you are allowed to view ChemAlert from your location.
If you believe you have received this message in error please contact ChemAlert Support.
Why am I getting a 404 Page Not Found message?

The 404 error is displayed whenever someone asks for a page or web link that is not available.

Common Resolutions Options:
- Check that your Internet is working (http://ismyinternetworking.com/);
- Check that your ChemAlert web address/web link/URL is correct;
- Add a forward trailing slash ‘/’ at the end of the web address e.g. https://chemalert.rmt.com.au/yourcompanyname/.
If you believe you have received this message in error, please contact ChemAlert Support.