
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
Refer to detailed instructions available in ChemAlert Help > ChemAlert Stock > ChemAlert Stock Reports.
The first aid information displayed on the majority of ChemAlert Research Reports is taken from the “Standard Statements” guide, Part 1 of Appendix E of the SUSMP. Click here to view the latest Poison Standard.
Certain chemicals require specific first aid advice. The toxicological properties, health effects and subsequent first aid treatment of these chemicals are researched using scientific, peer reviewed sources such as:
- RTECS – Registry of Toxic Effects of Chemical Substances, compiled by the National Institute for Occupational Safety and Health of the U.S. Department of Health and Human Services;
- HSDB – Hazardous Substances Data Bank, compiled by the National Library of Medicine, an agency of the U.S. Department of Health and Human Services. Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
- Reprotox – information system developed by the Reproductive Toxicology Center for Clinicians, Scientists and Government Agencies;
- Martindale – The Complete Drug Reference – Monographs, prepared by the editorial staff of the Royal Pharmaceutical Society of Great Britain.
An example of a chemical which requires specific first aid instructions is hydrofluoric acid. Due to the nature of this chemical, there are very specific first aid instructions which must be adhered to in the event of an accident.
RMT develop and support ChemAlert and First Priority which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres in Australia, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.
We also provide clients with expert advice in areas such as:
- Achieving compliance with relevant legislation;
- How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
- Dangerous Goods Segregation, signage and placarding requirements;
- Storage, handling and biological monitoring.
RMT writes new SDSs for chemical manufacturers around the world. An RMT authored SDS is written to the highest standard and complies with the relevant legislative standards.
If you are interested in using our SDS Authoring Service, please call us on +61 (0)8 9322 1711 or contact us.
When adding items to the Stock Register, the ChemAlert system automatically allocates a unique stock number. If you have a stock number you would prefer to use, you can choose to use this number when adding to the product, or by changing the details of the product through the Stock Register Item Properties screen.
In the Stock Register:
- Click on the product to open the Stock Register Item Properties screen
- Replace the Stock Number allocated with your site-specific stock or part number
- Click OK to save the change and return to the Stock Register Products window
- The change is saved immediately and shown in the Stock list.
There are multiple good reasons why you should actively seek to include your own SDSs in the ChemAlert Library:
- Each SDS added to the library is verified by our in-house team of scientists. Any areas of concern are communicated back to you so you can improve your SDS.
- ChemAlert services the largest clients in all industry sectors. All of these clients require your SDS to be present in the Library before you can supply to them.
- Having your SDS present serves as a marketing opportunity when clients search for products.
The 404 error is displayed whenever someone asks for a page or web link that is not available.
Common Resolutions Options:
- Check that your Internet is working (http://ismyinternetworking.com/);
- Check that your ChemAlert web address/web link/URL is correct;
- Add a forward trailing slash ‘/’ at the end of the web address e.g. https://chemalert.rmt.com.au/yourcompanyname/.
If you believe you have received this message in error, please contact ChemAlert Support.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.