
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
The manufacturer or distributor of a hazardous chemical must prepare a Safety Data Sheet for any hazardous chemical to be supplied to a workplace. A substance is considered hazardous if it meets one of the following criteria:
- Has been classified as a hazardous substance by the manufacturer or importer in accordance with regional requirements.
- Is classified as hazardous according to the criteria of the Globally Harmonised System of Classification and Labelling of Chemicals (GHS).
Only SDSs prepared according to the GHS will be accepted in many jurisdictions and regions.
There are many SDSs from different countries. If a chemical is non-hazardous, an SDS is often not mandatory and so the importer may choose to use the international SDS to communicate additional information to the end user.
ChemAlert provides a global service and contains many local and international SDS. You can exclude SDSs from jurisdictions not relevant to you through Business Unit Preferences. Contact the ChemAlert Support team or phone +61 (0)8 9322 1711.
No. You are not required to provide your SDS to anyone other than your customers upon request. We provide the information to anyone who asks as a marketing benefit and as a way to reduce your client's total cost of ownership for acquiring and maintaining the product/s you are providing.
RMT develop and support ChemAlert and First Priority which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres in Australia, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
ChemAlert SaaS is supported based on web browser type rather than specific client operating environment.
Web browsers:
- Chrome
- Firefox
- Safari
- Microsoft Edge
You are required to have the SDS for the specific product you use. The supplier details on the SDS should match the supplier details on the label of the product.
A ChemAlert report does not replace an SDS, it is an independent verification which is vital given the known error rate of SDS content:
- Instant visual indicators such as colour ratings, PPE icons, pictograms and DG diamonds
- Standardised formatting
- Translations into other languages
- Customisability to include sections that are important to you
- Additional product research by a team of qualified Scientists.
Not all manufacturers have the resources or expertise available to issue comprehensive, legislatively compliant SDS for the products they manufacture. ChemAlert Research Reports are independently researched documents which provide additional information for products used on site, ensuring that maximum knowledge is available throughout the workplace when working with potentially hazardous or dangerous chemicals.
ChemAlert Research Reports detail information which may not be available on the manufacturer's SDS such as:
- Toxicological effects resulting from acute and/or chronic exposure to the product
- Toxicity data for the individual ingredients in the product
- Environmental impacts of the product to land, marine life and the atmosphere
- Exposure standards for ingredients in the product, in line with Workplace exposure standards for airborne contaminants.
ChemAlert Research Reports also include a unique colour rating system and images of Personal Protective Equipment (PPE). These features ensure that simple and effective awareness of risks associated with a chemical product can be easily identified by all staff.
ChemAlert Research Reports are available in three standard formats:
- Summary Report: provides a brief overview of the product covering health hazards, first aid, precautions and PPE
- Extended Summary Report: Is a customisable (Business Unit Preferences) report that by default provides information such as synonyms, ingredients, health hazards, precautions, PPE, first aid, safe handling, emergency procedures, safe handling, and physical and chemical properties of the product
- Full Report: provides information for the product in accordance with the format outlined in the Code of Practice: Preparation of safety data sheets for hazardous chemicals.
When used in conjunction with the manufacturer's SDS, ChemAlert Research Reports are an excellent tool in helping to ensure that workplace risks are minimised.
SDSs are assessed independently by our team of Scientists. Each product is evaluated against parameters such as chemical ingredients, product form, potential routes of exposure, toxicity and chemical properties in order to assign an appropriate colour rating to the ChemAlert report.
The following criteria is considered when identifying the colour ratings:
- Chemical ingredients
- Product form (ie. solid, liquid, or gas)
- Product use and nature of application (ie. paint, spray, brush or roller applied)
- Potential route of exposure (ie. eye, respiratory, skin absorption, ingestion)
- Inherent toxicity of chemical ingredients (ie. physiological effects – acute and chronic, carcinogenicity, mutagenicity, teratogenicity, reproductive effects – Additive and Synergistic effects are also taking into account)
- Irritancy and corrosive nature (ie. mild irritation versus corrosive damage, reversible or irreversible)
- Dose – Response (ie. concentration required to cause a toxic response – LD50; LCLo; TC50; TCLo, etc)
- Exposure Standard (ie. Time Weighted Average – TLV; STEL; IDLH)
- Chemical reactivity (ie. spontaneously explosive, radioactive, etc)
- Flammability (ie. flammable, non-flammable, combustible)
- Legislative requirements and Storage and transport requirements (ie. Poison Schedule classification, Dangerous Goods classification, Hazardous Substances classification).
A scale is adopted for each of these criteria. The information is then considered as to the level of hazard the product presents with handling.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.