
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
ChemAlert has a library with hundreds of thousands of the most up-to-date manufacturer Safety Data Sheets.
Access to the full library of Safety Data Sheets (SDSs) immediately commences with the subscription license. This ensures compliance with the regulations to provide SDS access to all employees that are potentially exposed to hazardous chemicals.
If a client requires an SDS that is not already there, we can add this to the library, usually within 24 hours of request.
RMT maintains and updates this SDS library. The SDS date is displayed in red text in the ChemAlert Stock Management module. If the SDS is out of date, this is also recorded along with any known reasons.
Users can search the library to find specific SDS and their current validity.
The ChemAlert Colour Rating system provides you with a visual indication of the hazard level a chemical represents for normal use.
- Green rated chemicals pose a Low level of hazard for normal use
- Amber rated chemicals pose a Moderate level of hazard for normal use
- Red rated chemicals pose a High level of hazard for normal use.
In ChemAlert, click on the Colour Rating to display a detailed Colour Rating Guide.
Consumer products are those packed for and used by household or office consumers, in the same quantity as would be expected to be used in a household or for office work. Under most jurisdictions, consumer products are exempt from requiring an SDS or to be listed on a Hazardous Chemicals Register.
When adding items to the Stock Register, the ChemAlert system automatically allocates a unique stock number. If you have a stock number you would prefer to use, you can choose to use this number when adding to the product, or by changing the details of the product through the Stock Register Item Properties screen.
In the Stock Register:
- Click on the product to open the Stock Register Item Properties screen
- Replace the Stock Number allocated with your site-specific stock or part number
- Click OK to save the change and return to the Stock Register Products window
- The change is saved immediately and shown in the Stock list.
You are required to have the SDS for the specific product you use. The supplier details on the SDS should match the supplier details on the label of the product.
A ChemAlert report does not replace an SDS, it is an independent verification which is vital given the known error rate of SDS content:
- Instant visual indicators such as colour ratings, PPE icons, pictograms and DG diamonds
- Standardised formatting
- Translations into other languages
- Customisability to include sections that are important to you
- Additional product research by a team of qualified Scientists.
The manufacturer or distributor of a hazardous chemical must prepare a Safety Data Sheet for any hazardous chemical to be supplied to a workplace. A substance is considered hazardous if it meets one of the following criteria:
- Has been classified as a hazardous substance by the manufacturer or importer in accordance with regional requirements.
- Is classified as hazardous according to the criteria of the Globally Harmonised System of Classification and Labelling of Chemicals (GHS).
Only SDSs prepared according to the GHS will be accepted in many jurisdictions and regions.
Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.
A Product Alert is a message from the Scientist who reviewed the Safety Data Sheet when it was added or updated on ChemAlert. Alerts are used to advise end users of potential issues with the SDS or explain significant discrepancies between the SDS and the ChemAlert Research Report.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.