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ChemAlert Support

Australian In-House Support & Advice


Call our ChemAlert support team
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Freecall: 1800 555 477
ChemAlert Helpdesk Support Hours
Mon - Fri: 06:00am - 06:00pm (WAST)
Sat & Sun: Closed
WA National Public Holidays: Closed

ChemAlert Help and Knowledge Base


To access the ChemAlert knowledge base, click on the menu located at the top right hand corner of ChemAlert. Then click on "Help". From there, you can access the knowledge base articles for each specific module of ChemAlert. You can also search the knowledge base to find what you are looking for. If you cannot find the answer, navigate to "ChemAlert Introduction" and then click on "Contact us". You will find all our contact details on the page.

A ChemAlert subscription comes with ongoing technical and scientific expert support


ChemAlert users have access to RMT’s full-time team of Toxicologists, Chemists, Environmental Scientists, Industrial Hygienists, Safety Experts and IT professionals to provide application support and expert advice on all chemical safety management and compliance issues.

Experts looking at computers

No foreign call centres

All of our experts are in-house staff located in Australia so you can be sure of the highest standard of support and response times.

Expert advice

We also provide clients with expert advice in areas such as:

  • Achieving compliance with relevant legislation;
  • How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
  • Dangerous Goods Segregation, signage and placarding requirements;
  • Storage, handling and biological monitoring; and
  • Help with ChemAlert related software, upgrades and IT issues.
Contact our ChemAlert support team
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For any account related enquiries or to report an error, please raise a ticket by filling out the contact form. Please make sure to provide as much information as possible.

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