Support

Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support
Technical Support

FAQs

What is the ChemAlert library?
What do the ChemAlert Colour Ratings mean?
Do I need to add SDSs for things like toner or fly spray?
How do I add site-specific stock or part numbers to products in ChemAlert?
Do I need to use the SDS from my supplier?
What makes an SDS compliant?
How do I batch print SDS reports for my site?
What is a Product Alert?
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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.