We will be performing a proxy update to our ChemAlert SaaS infrastructure. This update aims to improve the overall reliability of the ChemAlert platform. We will closely monitor the process and provide further updates only if the maintenance exceeds the expected timeframe. Thank you for your continued support.

Impact

Access your ChemAlert SaaS and ChemAlert mobile app may be unavailable for up to 2 minutes.

‍

Action

No client action required.

‍

Nov

FirstPriority Hazard window

Sunday, November 17, 2024

2:00 pm

10:00 pm

AWST

2024-11-17 14:00

2024-11-17 22:00

FirstPriority

Planned

In progress

completed

Summary

Our upstream provider will be undertaking infrastructure maintenance at the NEXTDC data centre, where your ChemAlert (CA) and FirstPriority (FP) Software as a Service (SaaS) are hosted. We will be monitoring throughout the scheduled maintenance to ensure all systems are operational. This is a low risk change and further communication will be provided only in the event that the maintenance is not successfully completed within the allotted time.

Impact

There is no service outage anticipated during this time.

Action

No client action required.

‍

Nov

ChemAlert Hazard window

Sunday, November 17, 2024

2:00 pm

10:00 pm

AWST

2024-11-17 14:00

2024-11-17 22:00

ChemAlert

Planned

In progress

completed

Summary

Impact

There is no service outage anticipated during this time.

Action

No client action required.

‍

Oct

ChemAlert Hazard window

Wednesday, October 30, 2024

4:00 pm

5:00 pm

AWST

2024-10-30 16:00

2024-10-30 17:00

ChemAlert

Planned

In progress

completed

Summary

As part of RMT's ongoing program of innovation and improvements to our ChemAlert platform, we will be performing operating system patching and upgrade to your ChemAlert SaaS infrastructure on Wednesday 30 October 2024. RMT has a strong focus on our service offerings and have scheduled this update during the nominated window.

Impact

There are no changes to your application and no outage is expected to your ChemAlert service.

Action

No client action required.

‍

We will be monitoring throughout the scheduled maintenance to ensure all systems are operational.

This is a low risk change and further communication will be provided only in the event that the maintenance is not successfully completed within the allotted time.

Sep

Migration of ChemAlert Services to Primary Datacentre

Saturday, September 28, 2024

6:00 am

11:00 pm

AWST

2024-09-28 6:00

2024-09-28 23:00

ChemAlert

Planned

In progress

completed

Summary

On 29 August 2024, ChemAlert clients were notified of the upcoming scheduled migration of their SaaS service. From 8:00 AM Saturday, 28 September to 1:00 AM Sunday, 29 September (AEST, UTC+10), RMT will be migrating your ChemAlert (CA) Software as a Service (SaaS) to the primary site in NEXTDC Sydney Data Centre.

Impact

Link to the view and download IP changes: click here

Link to the view FAQ: click here

‍

Service Impact: Access to the following services will be unavailable during the maintenance window.

ChemAlert application
ChemAlert API
Mobile App

‍

‍IP Changes: The ChemAlert inbound and outbound IP addresses are changing.

RMT will decrease the Time-to-Live (TTL) value to 1 hour to help speed up the propagation of DNS resolution to the new IP address changes.

‍

Click on the links above to view the specific IP address changes and Frequently Asked Questions for the migration work.

We apologise for any inconvenience this may cause and appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to reach out.

Thank you for your attention to this matter.

‍

Action

What do you need to do?

If your systems currently hardcode or whitelist our IP addresses, please ensure your systems are updated by the effective date. This may include updating firewall rules, DNS settings, or any other configuration that reference our IP addresses.

For more information, please review the IP changes and FAQ links above.

Sep

Migration of FirstPriority Services to Primary Datacentre

Saturday, September 28, 2024

6:00 am

11:00 pm

AWST

2024-09-28 6:00

2024-09-28 23:00

FirstPriority

Planned

In progress

completed

Summary

On 29 August 2024, FirstPriority clients were notified of the upcoming scheduled migration of their SaaS service. From 8:00 AM Saturday, 28 September to 1:00 AM Sunday, 29 September (AEST, UTC+10), RMT will be migrating your FirstPriority (FP) Software as a Service (SaaS) to the primary site in NEXTDC Sydney Data Centre.

Impact

Link to the view and download IP changes: click here

Link to the view FAQ: click here

‍

Service Impact: Access to the following services will be unavailable during the maintenancewindow.

FP Application
DWH API
Gateway webservice
Mobile App
Report Builder
FP SIP

‍

IP Changes: The FirstPriority outboundemail service IP address will be updated to the Sydney data center.

‍

Click on the links above to view the specific IP address changes and Frequently Asked Questions (FAQs)for the migration work. We apologise for any inconvenience this may cause and appreciate your understanding and cooperation.

If you have any questions or need further assistance, please do not hesitate toreach out.

Thank you for your attentionto this matter.

Action

What do you need to do?

If your systems currently hardcode or whitelist our outbound IP addresses, please ensure your configuration includes both the Perth (failover) and Sydney (primary) data center IP addresses. This will help prevent service disruptions during the transition. For more information, please review the IP changes and FAQ link above.

Sep

Important Update: FirstPriority SaaS IP changes

Thursday, September 5, 2024

5:00 pm

6:00 pm

AWST

2024-09-05 17:00

2024-09-05 18:00

FirstPriority

Planned

In progress

completed

Summary

We are writing to inform you of an upcoming change to our IP addresses. This change is part of our ongoing efforts to improve our FirstPriority (FP) services and ensure the highest level of security and performance for our clients.

Impact

Link to the view and download IP changes: click here

‍

What is changing?

The IP addresses for the DNS records fpe.rmt.com.au, fpmobile.rmt.com.au, data.rmt.com.au and fpgs.rmt.com.au are changing. Please click on the link above to view the IP changes.

To help speed up the propagation of DNS resolution to the new IP address changes, we will decrease the Time-to-Live (TTL) values.

This change may affect the following during the maintenance window:

Access to Services: You may need to update your firewall rules, DNS settings, or any other configurations that reference our IP address to maintain uninterrupted access to our services.
Scheduled Downtime: There will be a brief period of downtime during the maintenance window.
Security Settings: Ensure that any security settings or allowed listing (whitelists) are updated to include our new IP address to avoid any access issues.

‍

Why is this change happening?

This change is part of an action item from the recent disaster recovery event and will also enhance our network infrastructure, increase security and reduce IP changes in the future.

‍

Action

What do you need to do?

Please update your records and any systems that rely on our IP address to reflect this change by the effective date. This may include updatingfirewall rules, DNS settings, or any other configurations that reference our IPaddress.

Flush your local DNS Cache during the maintenance window, whichwill ensure that your device uses the latest version of the DNS record. This will help speed up the IP change update and minimise the impact to your user's access to the FP services.
‍

‍

Jul

ChemAlert Minor Upgrade

Wednesday, July 31, 2024

6:00 am

6:00 pm

AWST

2024-07-31 6:00

2024-07-31 18:00

ChemAlert

Planned

In progress

completed

Summary

RMT continues to innovate and deliver ongoing improvements to our ChemAlert platform, and we will be undertaking a minor upgrade to your ChemAlert service.

Impact

A minor upgrade is scheduled to your ChemAlert SaaS service on Wednesday31st July 2024. During this period, you will experience a single outage of up to 15 minutes.

‍

Our intention is to apply this upgrade to your service at a time with minimal disruptions. We will monitor your service throughout the given timeframe and apply this upgrade during a window when there are minimal (if any) active logins.

Action

Notify users as appropriate.

‍

Jul

ChemAlert Maintenance window

Wednesday, July 10, 2024

7:00 pm

9:00 pm

AWST

2024-07-10 19:00

2024-07-10 21:00

ChemAlert

Planned

In progress

completed

Summary

RMT has a strong focus on our resource availability and in order to ensure the highest level of operations for our clients we will be undertaking maintenance for your ChemAlert service.

Impact

Your ChemAlert SaaS instance will be unavailable for up to 15 minutes during this maintenance window. We apologise for any inconvenience caused during this time.

Action

No client action required.

‍

We have scheduled this during a low use period, and anticipate there is minimal impact if any to your users.

Jun

First Priority Maintenance Window

Friday, June 7, 2024

3:00 pm

3:30 pm

AWST

2024-06-07 15:00

2024-06-07 15:30

FirstPriority

Planned

In progress

completed

Summary

RMT will be undertaking infrastructure maintenance at the NEXTDC data centre, where your FirstPriority (FP) service is hosted. The wildcard certificate for fpe.rmt.com.au, fpgs.rmt.com.au and fpmobile.rmt.com.au are being renewed.

Impact

There is no outage expected to your service during this maintenance window.

‍

Action

This certificate will be renewed during the maintenance window and therefore if your software systems have any integration or dependency on this certificate e.g. for Gateway Web Service, DWH API etc. then it will need to be imported. Please use the links below to download the updated wild card certificate.
‍

Link to the *.rmt.com.au certificate: *.rmt.com.au

Jun

ChemAlert Hazard Window

Friday, June 7, 2024

3:00 pm

3:30 pm

AWST

2024-06-07 15:00

2024-06-07 15:30

ChemAlert

Planned

In progress

completed

Summary

RMT will be undertaking infrastructure maintenance at the NEXTDC data centre, where your ChemAlert (CA) service is hosted. The wildcard certificates for chemalert.rmt.com.au, def.rmt.com.au, camobile.rmt.com.au, sds.chemalert.com, msds.chemalert.com and sdshostingchemalert.com are being renewed.

Impact

There is no outage expected to your service during this maintenance window.

Action

These certificates will be renewed during the maintenance window and therefore if your software systems have any integration or dependency on these certificates e.g. for ChemAlert RESTful API then they will need to be imported. Please use the links below to download the relevant wild card certificate.

Link to download the *.rmt.com.au certificate: *.rmt.com.au

Link to download the *.chemalert.com certificate: *.chemalert.com‍

May

First Priority Maintenance Window

Wednesday, May 8, 2024

5:00 pm

6:00 pm

AWST

2024-05-08 17:00

2024-05-08 18:00

FirstPriority

Planned

In progress

completed

Summary

RMT will be undertaking maintenance for your First Priority Environments.

Impact

Access to your First Priority environments will be unavailable during this maintenance window. Users attempting to access the application via web browser we see a maintenance splash page during the outage.

‍

Action

Please mark your calendar and plan accordingly for this maintenance window.

Any third-party applications that interface with these services, such as FP Gateway webservice, Data warehouse API or FPSIP service may be impacted as the non-production instance will unavailable during the outage period.

Apr

First Priority Hazard Window

Friday, April 26, 2024

5:00 pm

6:00 pm

AWST

2024-04-26 17:00

2024-04-26 18:00

FirstPriority

Planned

In progress

completed

Summary

RMT will be undertaking maintenance for your First Priority Non-Production Environments.

Impact

Your access to your First Priority Non-Production environments will be unavailable during this maintenance window.

Action

Please mark your calendar and plan accordingly for this maintenance window.

Any third-party applications that interface with the Non Production services, such as FP Gateway webservice, Data warehouse API or FPSIP service may be impacted as the non-production instance will unavailable during the outage period.

Apr

ChemAlert Hazard Window

Saturday, April 20, 2024

12:00 am

AWST

2024-04-20 0:00

2024-04-22 0:00

ChemAlert

Planned

In progress

completed

Summary

Following on from the external network outage and subsequent fail over to our secondary site, some Clients may be experiencing degradation for their ChemAlert services. As a result, RMT technicians will be conducting investigations over the weekend, and may initiate a system restart for your ChemAlert Service.

Impact

Your access to the ChemAlert application may become unavailable for a brief period during this hazard window. We apologise for any inconvenience caused during this time.

Action

No client action required.

During the ChemAlert service restart you may be redirected to the ChemAlert Lite for Safety Data Sheet access (SDS).

Mar

ChemAlert Scheduled Outage

Sunday, March 31, 2024

12:00 pm

5:00 pm

AWST

2024-03-31 12:00

2024-03-31 17:00

ChemAlert

Planned

In progress

completed

Summary

RMT has a strong focus on our resource availability and in order to ensure the highest level of operations for our clients we will be undertaking infrastructure maintenance at NEXTDC, where your ChemAlert service is hosted.

Impact

Your ChemAlert SaaS instance will be unavailable for up to 1 hour during this maintenance window. We apologise for any inconvenience caused during this time

The following access will be impacted for ChemAlert clients –

ChemAlert Application
ChemAlert Mobile
Auto Product Updates (APU)
Safety Data Sheets
REST API
News Feed
SDS Hosting

Action

Please mark your calendar and plan accordingly for this maintenance window.

Contact ChemAlertHelpdesk@rmtglobal.com if you need access to ChemAlert Lite for SDS browsing during this scheduled maintenance.

Mar

FirstPriority Scheduled Outage

Sunday, March 31, 2024

12:00 pm

5:00 pm

AWST

2024-03-31 12:00

2024-03-31 17:00

FirstPriority

Planned

In progress

completed

Summary

Impact

Your FirstPriority SaaS instance will be unavailable for up to 1 hour during this maintenance window. We apologise for any inconvenience caused during this time.

The following access will be impacted –

FP application
FP SIP
FP Report Builder
FP Mobile
FP Reports
Data warehouse API
Gateway web service

Action

Please mark your calendar and plan accordingly for this maintenance window.

Any Reports scheduled during the maintenance window will be delivered post the work completion.
Any third-party applications that interface the FP Gateway webservice, Data warehouse API or FPSIP service may be impacted as these services will not be accessible during the outage period.

Oct

ChemAlert v5.1 Scheduled Outage

Saturday, October 7, 2023

8:30 am

4:30 pm

AWST

2023-10-07 8:30

2023-10-07 16:30

ChemAlert

Planned

In progress

completed

Summary

RMT has a strong focus on our resource availability and in order to ensure the highest level of operations for our clients we will be undertaking maintenance at NEXTDC, where your ChemAlert service is hosted.

Impact

Your ChemAlert v5.1 SaaS instance will be unavailable during this maintenance window. Clients on v5.0 are not impacted by this change. We apologise for any inconvenience caused during this time.

The following access will be impacted for ChemAlert v5.1 clients –

ChemAlert Application
ChemAlert Mobile
Auto Product Updates (APU)
Safety Data Sheets
REST API
News Feed

Action

During this maintenance period, users can browse ChemAlert Lite for Safety Data Sheet (SDS).

Oct

ChemAlert v5.0 Scheduled Outage

Saturday, October 7, 2023

8:30 am

12:30 pm

AWST

2023-10-07 8:30

2023-10-07 12:30

ChemAlert

Planned

In progress

completed

Summary

Impact

Your ChemAlert v5.0 SaaS instance will be unavailable during this maintenance window. Clients on v5.1 are not impacted by this change. We apologise for any inconvenience caused during this time.

The following access will be impacted for ChemAlert v5.0 clients –

ChemAlert Application
ChemAlert Mobile
Auto Product Updates (APU)
Safety Data Sheets
REST API
News Feed

Action

During this maintenance period, users can browse ChemAlert Lite for Safety Data Sheet (SDS).

Oct

Scheduled Outage

Saturday, October 7, 2023

8:30 am

4:30 pm

AWST

2023-10-07 8:30

2023-10-07 16:30

FirstPriority

Planned

In progress

completed

Summary

RMT has a strong focus on our resource availability and in order to ensure the highest level of operations for our clients we will be undertaking patching of our infrastructure at NEXTDC, where your FirstPriority service is hosted. This work is low risk and has been successfully applied and tested in our secondary data centre.

Impact

Your FirstPriority SaaS instance will be unavailable during this maintenance window. We apologise for any inconvenience caused during this time. Users will see a maintenance page notification if they attempt to access the login page.

The following access will be impacted –

FP application
FP SIP
FP Report Builder
FP Mobile
FP Reports

Action

Any Reports scheduled during the maintenance window will be delivered post the work completion.
Any third-party applications that interface the FP Gateway webservice and FPSIP service may be impacted as these services will not be accessible during the outage period.

Oct

ChemAlert upgrade window

Tuesday, October 3, 2023

8:30 am

8:30 pm

AWST

2023-10-03 8:30

2023-10-03 20:30

ChemAlert

Planned

In progress

completed

Summary

A minor upgrade is scheduled to your ChemAlert v5.1 SaaS service

Impact

Your ChemAlert v5.1 SaaS instance will be unavailable for 10 minutes during this upgrade window. Clients on v5.0 are not impacted by this change. We apologise for any inconvenience caused during this time.

The following access will be impacted for ChemAlert v5.1 clients –

ChemAlert Application
ChemAlert Mobile
Auto Product Updates (APU)
Safety Data Sheets
REST API
News Feed

Action

During this upgrade period, users can browse ChemAlert Lite for Safety Data Sheet (SDS).

We have scheduled this during a low use period, and anticipate there is minimal impact if any to your users.

Sep

ChemAlert Hazard Window

Friday, September 15, 2023

10:30 am

3:30 pm

AWST

2023-09-15 10:30

2023-09-15 15:30

ChemAlert

Planned

In progress

completed

Summary

Impact

Your ChemAlert SaaS instance is not expected to be impacted during this infrastructure maintenance.

Action

No client action required.

Sep

Hazard Window

Friday, September 15, 2023

10:30 am

3:30 pm

AWST

2023-09-15 10:30

2023-09-15 15:30

FirstPriority

Planned

In progress

completed

Summary

Impact

Your FirstPriority SaaS instance is not expected to be impacted during this infrastructure maintenance.

Action

No client action required.

Sep

RMT Hazard Notification

Monday, September 4, 2023

8:30 am

8:30 pm

AWST

2023-09-04 8:30

2023-09-04 20:30

Planned

In progress

completed

Summary

Due to essential electricity maintenance near our premises this weekend we are anticipating interruptions to our on-premise infrastructure.

Impact

There will be no impact to your ChemAlert, FirstPriority, or SDS Hosting service during this maintenance period.

If you make an email inquiry to us using one of our @rmt.com.au or @chemalert.com addresses please be aware this email will be delayed, and will be held in a queue to be processed by us after the maintenance window.

Action

As it is a Sunday our expectation is that there is minimal impact to clients. If you do need to contact us during this period submissions to our website submissions will be visible to us:https://rmtglobal.com/contact-us/

Aug

ChemAlert v5.0 Scheduled Outage

Tuesday, August 8, 2023

7:30 pm

8:00 pm

AWST

2023-08-08 19:30

2023-08-08 20:00

ChemAlert

Planned

In progress

completed

Summary

Impact

Your ChemAlert v5.0 SaaS instance will be unavailable during this maintenance window. Clients on v5.1 are not impacted by this change. We apologise for any inconvenience caused during this time.

The following access will be impacted for ChemAlert v5.0 clients –

ChemAlert Application
ChemAlert Mobile
Auto Product Updates (APU)
Safety Data Sheets
REST API
News Feed

Action

During this maintenance period, users can browse ChemAlert Lite for Safety Data Sheet (SDS).

Aug

ChemAlert v5.1 Scheduled Outage

Tuesday, August 8, 2023

7:30 pm

8:00 pm

AWST

2023-08-08 19:30

2023-08-08 20:00

ChemAlert

Planned

In progress

completed

Summary

Impact

Your ChemAlert v5.1 SaaS instance will be unavailable during this maintenance window. Clients on v5.0 are not impacted by this change. We apologise for any inconvenience caused during this time.

The following access will be impacted for ChemAlert v5.1 clients –

ChemAlert Application
ChemAlert Mobile
Auto Product Updates (APU)
Safety Data Sheets
REST API
News Feed

Action

During this maintenance period, users can browse ChemAlert Lite for Safety Data Sheet (SDS).

Jul

FirstPriority Scheduled Outage

Friday, July 21, 2023

7:30 pm

8:30 pm

AWST

2023-07-21 19:30

2023-07-21 20:30

FirstPriority

Planned

In progress

completed

Summary

Impact

Your FirstPriority SaaS instance will be unavailable for approximately 30 minutes during this maintenance window. We apologise for any inconvenience caused during this time.

The following access will be impacted –

FP application
FP SIP
FP Report Builder
FP Mobile
FP Reports

Action

Any Reports scheduled during the maintenance window will be delivered post the work completion.
Any third-party applications that interface the FP Gateway webservice and FPSIP service may be impacted as these services will not be accessible during the outage period.

May

ChemAlert Scheduled Outage

Friday, May 19, 2023

4:30 pm

11:30 pm

AWST

2023-05-19 16:30

2023-05-19 23:30

ChemAlert

Planned

In progress

completed

Summary

RMT will be undertaking an upgrade of the ChemAlert Portal web service which runs in our SaaS environment, to support the rollout of ChemAlert v5.1. During this nominated scheduled maintenance window your existing ChemAlert service will be restarted to interface with the new Portal. Your ChemAlert application version does not change as part of this restart, however our next version of ChemAlert is imminent and scheduling of upgrades will commence in the coming weeks.

Impact

Your ChemAlert SaaS instance will be restarted during this maintenance window, during which your users will experience up to a 5 minute outage.

The following access will be impacted during this short outage, which will occur mid-late during the scheduled period:

ChemAlert application
ChemAlert mobile
Safety Data Sheets
REST API

The following access will be impacted for up to 60 minutes, which will occur early in the scheduled maintenance period:

Auto Product Updates (APU)
News Feed
SDS Download
SDS Enquiry

Action

Please advise your users:

During the ChemAlert service restart you may experience a HTTP 503 error, which will redirect you to ChemAlert Lite for Safety Data Sheet access (SDS).
During the Portal outage you may see a Portal Connection error, you can continue using ChemAlert but will have reduced functionality for News, SDS Download, and SDS Enquiry.

Apr

FirstPriority Hazard Window

Monday, April 3, 2023

5:30 pm

7:30 pm

AWST

2023-04-03 17:30

2023-04-03 19:30

FirstPriority

Planned

In progress

completed

Summary

RMT has a strong focus on our security practices and in order to ensure the highest level of security for our clients we will be undertaking patching of our infrastructure at NEXTDC datacentre, where your First Priority service is hosted, for 2 hours on Monday 3rd April 2023. Several years ago we transitioned your First Priority web address (URL) to the more secure HTTPS Protocol. As part of this hazard window we will be removing all remaining redirects to HTTP which have been in place for clients to transition.

Impact

Our expectation is that all clients have now addressed this change, and are accessing First Priority in line with the latest web browser guidelines to use HTTPS.

Action

As a final reminder, please ensure all references to your First Priority web address (URL) in your documentation, bookmarks, intranet links etc have been updated to https://

Apr

ChemAlert Hazard Window

Monday, April 3, 2023

5:30 pm

7:30 pm

AWST

2023-04-03 17:30

2023-04-03 19:30

ChemAlert

Planned

In progress

completed

Summary

RMT has a strong focus on our security practices and in order to ensure the highest level of security for our clients we will be undertaking patching of our infrastructure at NEXTDC datacentre, where your ChemAlert service is hosted, for 2 hours on Monday 3rd April 2023. Several years ago we transitioned your ChemAlert web address (URL) to the more secure HTTPS Protocol. As part of this hazard window we will be removing all remaining redirects to HTTP which have been in place for clients to transition.

Impact

Our expectation is that all clients have now addressed this change, and are accessing ChemAlert in line with the latest web browser guidelines to use HTTPS.

Action

As a final reminder, please ensure all references to your ChemAlert web address (URL) in your documentation, bookmarks, intranet links etc have been updated to https://

Apr

FirstPriority Hazard Window

Monday, April 3, 2023

5:30 pm

7:30 pm

AWST

2023-04-03 17:30

2023-04-03 19:30

FirstPriority

Planned

In progress

completed

Summary

Impact

Our expectation is that all clients have now addressed this change, and are accessing First Priority in line with the latest web browser guidelines to use HTTPS.

Action

As a final reminder, please ensure all references to your First Priority web address (URL) in your documentation, bookmarks, intranet links etc have been updated to https://

Feb

FirstPriority Scheduled Outage

Sunday, February 5, 2023

8:30 am

4:30 pm

AWST

2023-02-05 8:30

2023-02-05 16:30

FirstPriority

Planned

In progress

completed

Summary

Impact

Your FirstPriority SaaS instance will be unavailable during this maintenance window. We apologise for any inconvenience caused during this time.

The following access will be impacted –

FP application
FP SIP
FP Report Builder
FP Mobile
FP Reports

Action

Any Reports scheduled during the maintenance window will be delivered post the work completion.
Any third-party applications that interface the FP Gateway webservice and FPSIP service may be impacted as these services will not be accessible during the outage period.

Feb

ChemAlert Scheduled Outage

Sunday, February 5, 2023

8:30 am

12:30 pm

AWST

2023-02-05 8:30

2023-02-05 12:30

ChemAlert

Planned

In progress

completed

Summary

Impact

Your ChemAlert SaaS instance will be unavailable during this maintenance window. We apologise for any inconvenience caused during this time.

The following access will be impacted –

ChemAlert Application
ChemAlert Mobile
Auto Product Updates (APU)
Safety Data Sheets
REST API
News Feed

Action

During this maintenance period, users can browse ChemAlert Lite for Safety Data Sheet (SDS)

Jan

ChemAlert Mobile and SDS Hosting Hazard Window

Wednesday, January 18, 2023

7:30 pm

8:30 pm

AWST

2023-01-18 19:30

2023-01-18 20:30

ChemAlert

Planned

In progress

completed

Summary

Impact

Your ChemAlert SaaS instance is not expected to be impacted during this backend maintenance.

The hazard window is in place whilst proxy configuration changes are made, and applies to

CA Mobile
SDS Hosting
SDS uploads and retrival

No impact to users is expected, this notice is for information only.

Action

No client action required

Nov

ChemAlert Hazard Window

Tuesday, November 8, 2022

10:30 am

10:30 pm

AWST

2022-11-08 10:30

2022-11-08 22:30

ChemAlert

Planned

In progress

completed

Summary

Impact

Your ChemAlert SaaS instance is not expected to be impacted during this backend maintenance.

Action

No client action required.

Aug

FirstPriority Scheduled Outage

Sunday, August 14, 2022

8:30 am

4:30 pm

AWST

2022-08-14 8:30

2022-08-14 16:30

FirstPriority

Planned

In progress

completed

Summary

Impact

Your FirstPriority SaaS instance will be unavailable during this maintenance window. We apologise for any inconvenience caused during this time.

The following access will be impacted –

FP application
FP SIP
FP Report Builder
FP Mobile
FP Reports

Please note – this was originally communicated for 31st July but was rescheduled

Action

Any Reports scheduled during the maintenance window will be delivered post the work completion.
Any third-party applications that interface the FP Gateway webservice and FPSIP service may be impacted as these services will not be accessible during the outage period.

Aug

ChemAlert Scheduled Outage - (Extended by 30 minutes)

Sunday, August 14, 2022

8:30 am

1:00 pm

AWST

2022-08-14 8:30

2022-08-14 13:00

ChemAlert

Planned

In progress

completed

Summary

Impact

Your ChemAlert SaaS instance will be unavailable during this maintenance window. We apologise for any inconvenience caused during this time.

The following access will be impacted –

ChemAlert Application
ChemAlert Mobile
Auto Product Updates (APU)
Safety Data Sheets
REST API
News Feed

Please note – this was originally communicated for 31st July but was rescheduled

Action

During this maintenance period, users can browse ChemAlert Lite for Safety Data Sheet (SDS).

There are no scheduled events that match these filters.