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About

Who We Serve

By Industry

Aerospace and Defence

What We Do

Solutions

Services

GHS Compliant Chemical Labelling

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GHS Compliant Chemical Labelling

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Chemical Safety Audits

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Chemical Safety Audits

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A valuable source for your continued learning, latest updates and cross-industry thinking.

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Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.

Overview

RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.

We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.

Types of Support

Scientific Support

Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.

Technical Support

Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.

To request assistance, please raise a ticket.

FAQs

What is the scope of SaaS services?

Trained in-house IT experts to support the application. 24/7/365 monitoring to maximise uptime. We perform the release installs and upgrades. We take on server hardware purchases, upgrades and maintenance. We ensure database and application maintenance is proactive. We focus on your security. We plan and test for disaster recovery and failover and we are on-hand during Technical Support Hours if you have a question or an issue.

What makes an SDS compliant?

The manufacturer or distributor of a hazardous chemical must prepare a Safety Data Sheet for any hazardous chemical to be supplied to a workplace. A substance is considered hazardous if it meets one of the following criteria:

Has been classified as a hazardous substance by the manufacturer or importer in accordance with regional requirements.
Is classified as hazardous according to the criteria of the Globally Harmonised System of Classification and Labelling of Chemicals (GHS).

Only SDSs prepared according to the GHS will be accepted in many jurisdictions and regions.

Why can't I download batch reports?

The files are likely being blocked by the web browser and the web browser may need to be configured to allow the multiple downloads.

How do I setup user access?

ChemAlert access is maintained by Site Administrators in your company. Instructions are available in ChemAlert Help > ChemAlert Admin > Adding New Users to ChemAlert and ChemAlert Groups.

What is a Product Alert?

A Product Alert is a message from the Scientist who reviewed the Safety Data Sheet when it was added or updated on ChemAlert. Alerts are used to advise end users of potential issues with the SDS or explain significant discrepancies between the SDS and the ChemAlert Research Report.

If I get RMT to author an SDS on my behalf, do I have to disclose all ingredients?

Yes, in order to prepare a regulatory-compliant SDS we need to know the exact formulation (as much as possible). We will sign a non-disclosure agreement if required, and can advise what ingredients do not need to be disclosed on the SDS and/or ideal ingredient ranges to ensure the most appropriate classifications are displayed.

What is ChemAlert Scientific Support?

During Scientific Support Hours your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on hazard awareness, chemical handling, PPE, storage, spill response, disposal, environmental considerations, etc.

We also provide clients with expert advice in areas such as:

Achieving compliance with relevant legislation;
How the GHS affects SDS, chemical labelling and reporting requirements in your workplace;
Dangerous Goods Segregation, signage and placarding requirements;
Storage, handling and biological monitoring.

Where is the RMT SaaS?

RMT develop and support ChemAlert and First Priority which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres in Australia, engineered and constructed to the highest global standards.

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Raise a Ticket

Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.