
Support
Speak directly to in-house experts located in Australia with a focus on the highest standard of support and response times.
Overview
RMT develop and support ChemAlert, FirstPriority, and Critical Insight which we deliver through Software as a Service (SaaS) in Tier IV facilities. RMT own and control the hardware we host on which is located within NEXTDC data centres, engineered and constructed to the highest global standards.
We’ve installed latest generation hardware with infrastructure redundancy that gives you high availability. We maintain a real-time replication of your data, staying within the same region but hosted in a geographically separate location, with standby equipment dedicated for disaster recovery events.
Types of Support
Your ChemAlert subscription gives you access to RMT’s team of experienced safety professionals, chemists, toxicologists and industrial hygienists who can provide advice on compliance requirements, hazard awareness, chemical handling, Dangerous Goods storage and segregation, PPE, spill response, disposal, environmental considerations and more.
Our technical experts are located in Australia and available during support hours to answer your platform-specific questions. We focus on delivering high standards of support and response times.
FAQs
Not all manufacturers have the resources or expertise available to issue comprehensive, legislatively compliant SDS for the products they manufacture. ChemAlert Research Reports are independently researched documents which provide additional information for products used on site, ensuring that maximum knowledge is available throughout the workplace when working with potentially hazardous or dangerous chemicals.
ChemAlert Research Reports detail information which may not be available on the manufacturer's SDS such as:
- Toxicological effects resulting from acute and/or chronic exposure to the product
- Toxicity data for the individual ingredients in the product
- Environmental impacts of the product to land, marine life and the atmosphere
- Exposure standards for ingredients in the product, in line with Workplace exposure standards for airborne contaminants.
ChemAlert Research Reports also include a unique colour rating system and images of Personal Protective Equipment (PPE). These features ensure that simple and effective awareness of risks associated with a chemical product can be easily identified by all staff.
ChemAlert Research Reports are available in three standard formats:
- Summary Report: provides a brief overview of the product covering health hazards, first aid, precautions and PPE
- Extended Summary Report: Is a customisable (Business Unit Preferences) report that by default provides information such as synonyms, ingredients, health hazards, precautions, PPE, first aid, safe handling, emergency procedures, safe handling, and physical and chemical properties of the product
- Full Report: provides information for the product in accordance with the format outlined in the Code of Practice: Preparation of safety data sheets for hazardous chemicals.
When used in conjunction with the manufacturer's SDS, ChemAlert Research Reports are an excellent tool in helping to ensure that workplace risks are minimised.
Yes, it is automatically added – unless you request otherwise – meaning your clients with ChemAlert access can immediately see it.
A Product Alert is a message from the Scientist who reviewed the Safety Data Sheet when it was added or updated on ChemAlert. Alerts are used to advise end users of potential issues with the SDS or explain significant discrepancies between the SDS and the ChemAlert Research Report.
The manufacturer or distributor of a hazardous chemical must prepare a Safety Data Sheet for any hazardous chemical to be supplied to a workplace. A substance is considered hazardous if it meets one of the following criteria:
- Has been classified as a hazardous substance by the manufacturer or importer in accordance with regional requirements.
- Is classified as hazardous according to the criteria of the Globally Harmonised System of Classification and Labelling of Chemicals (GHS).
Only SDSs prepared according to the GHS will be accepted in many jurisdictions and regions.
There are many SDSs from different countries. If a chemical is non-hazardous, an SDS is often not mandatory and so the importer may choose to use the international SDS to communicate additional information to the end user.
ChemAlert provides a global service and contains many local and international SDS. You can exclude SDSs from jurisdictions not relevant to you through Business Unit Preferences. Contact the ChemAlert Support team or phone +61 (0)8 9322 1711.
No. You are not required to provide your SDS to anyone other than your customers upon request. We provide the information to anyone who asks as a marketing benefit and as a way to reduce your client's total cost of ownership for acquiring and maintaining the product/s you are providing.
We aim to complete each singular chemical addition request within one (1) working day. If you have several SDSs per request, it may take longer. We will let you know an estimated completion date for large requests where it may take longer than a week to complete.
For urgent request please mark your email request as ‘Urgent’, or call us on +61 (0)8 9322 1711 to speak directly to our Science team.
Refer to detailed instructions available in ChemAlert Help > ChemAlert Admin > ChemAlert Batch Reports.
Raise a Ticket
Please lodge a support ticket by completing the form below. Please provide as many details as possible about your situation so we can provide fast, tailored advice.